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President |
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The Person Behind the Organization
With over 10-years in
the training industry, Nancy von Hapke president of 3D Training and Marketing
uses her expertise and professionalism to design, develop and deliver
training products that provide dynamic, innovative training techniques to
corporations infusing adult learning principles with creative and interactive
delivery methods.
She specializes in
Business and Retail Sales, Call Centre Solutions, Customer Service and Management
training
divisions and has provided training solutions to numerous national and regional
corporations in various industries, which include Telecommunications, Banking,
Insurance, Retail and Finance. Sears Canada, Hepcoe Credit Union,
Manitoulin Transport, CI Funds, Law Society of Canada, Bell Canada, Astrazeneca
and BOC Gases are just a few of her clients in various industries.
Using effective
communication and building great rapport with her clients, Nancy and her team
will evaluate the needs of the client, and develop a complete curriculum of
customized training products that enables her clients to exceed their customer’s
expectations, improve interpersonal management skills, achieve business goals
and improve overall company performance.
Her passion for
training and knowledge of the industry has been shared with individuals across
the country during
keynote speeches at various organizations and associations including Ontario
Society for Training and Development (OSTD), International Customer Service
Association (ICSA), and the Contact Professionals Alliance (CPA).
Believing strongly in
customer service, Nancy volunteers her time and shares her experience as the
Membership Chair for the International Customer Service Association (ICSA). The
ICSA, is a non-profit organization dedicated to promoting the development and
awareness of excellence in the customer service fields. To find out more about
the ICSA, please visit our website at
www.icsa.on.ca.
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SOME OF OUR
CLIENTS |
Law Society of Upper Canada
CI Funds
BOC Gases
World of
Vacations (Nolitour)
Canadian Linen
and Uniform Services
Home Hardware
Invacare Canada
Astrazeneca
PentaMark
Worldwide
Rogers AT&T
Sprint Canada
Bell Canada
Hepcoe Credit
Union
Worldcom
Manitouline
Transport
Ford Credit
Canada
Sears Canada
The Hudson’s Bay
Company
Cannect
Communications
George Brown
College
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