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Areas of Expertise:
Agent Placement
Call Monitoring
Consulting Services
Contact Centres
Course Development
Customer Service
Job Postings
Management
Outside Facilitators
Presentation Skills
Purchase A Program
Sales Training
Verbal Touch

President

 

The Person Behind the Organization

With over 10-years in the training industry, Nancy von Hapke president of 3D Training and Marketing uses her expertise and professionalism to design, develop and deliver training products that provide dynamic, innovative training techniques to corporations infusing adult learning principles with creative and interactive delivery methods.

She specializes in Business and Retail Sales, Call Centre Solutions, Customer Service and Management training divisions and has provided training solutions to numerous national and regional corporations in various industries, which include Telecommunications, Banking, Insurance, Retail and Finance.  Sears Canada, Hepcoe Credit Union, Manitoulin Transport, CI Funds, Law Society of Canada, Bell Canada, Astrazeneca and BOC Gases are just a few of her clients in various industries.

Using effective communication and building great rapport with her clients, Nancy and her team will evaluate the needs of the client, and develop a complete curriculum of customized training products that enables her clients to exceed their customerís expectations, improve interpersonal management skills, achieve business goals and improve overall company performance.

Her passion for training and knowledge of the industry has been shared with individuals across the country during keynote speeches at various organizations and associations including Ontario Society for Training and Development (OSTD), International Customer Service Association (ICSA),  and the Contact Professionals Alliance (CPA).

Believing strongly in customer service, Nancy volunteers her time and shares her experience as the Membership Chair for the International Customer Service Association (ICSA).  The ICSA, is a non-profit organization dedicated to promoting the development and awareness of excellence in the customer service fields.  To find out more about the ICSA, please visit our website at www.icsa.on.ca.

SOME OF OUR CLIENTS


Law Society of Upper Canada

CI Funds

BOC Gases

World of Vacations (Nolitour)

Canadian Linen and Uniform Services

Home Hardware

Invacare Canada

Astrazeneca

PentaMark Worldwide

Rogers AT&T

Sprint Canada

Bell Canada

Hepcoe Credit Union

Worldcom

Manitouline Transport

Ford Credit Canada

Sears Canada

The Hudsonís Bay Company

Cannect Communications

George Brown College

 

 For additional information call or email us at (416) 694-6516 info@3dtrain.com
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