3D TRAINING AND MARKETING
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Areas of Expertise:
Agent Placement
Call Monitoring
Consulting Services
Contact Centres
Course Development
Customer Service
Job Postings
Management
Outside Facilitators
Presentation Skills
Purchase A Program
Sales Training
Verbal Touch

Contact Centre Solutions

 

Contact Centre Solutions

Contact Centre Solutions is a series of programs specifically designed to advance Contact Centres through training and operational skills solutions.

Each of our programs are customized to meet your precise needs and to ensure measurable results.



Custom Designed Programs

If we do not have an existing program that meets the precise needs of your contact centre, we can design one for you. Our strategic needs analysis, program design, development and delivery are unparalleled.


Purchase Your Own Program

Let us design and develop a program for you to deliver internally. We will analysis your needs, design and develop the program and train your trainers on the delivery.  Ask us for more details.
 

Performance Coaching

The most critical element of any training is the transference of the new skills into a live environment. To help achieve this, we offer an exceptional performance coaching service. This unique service, which assists and encourages people in achieving success with real customers, significantly enhances a training programís long term effectiveness.


PROGRAMS
 


Keeping it Positive


Active Interaction


Voice Mastery Workshop 1 & 2


Dealing with Difficult Customers


3-Dimensions of Coaching


World-Class Customer Service


Precision Selling-Inbound


Precision Selling- Outbound


Overcoming Telephone Stress

 

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 For additional information call or email us at (416) 694-6516 info@3dtrain.com
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