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Exceeding Expectations |
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Program Overview:
This very
interactive customer service program is one of our most popular programs.
This is a
2-day customized program whereby the components of the course are chosen by
the client based on their area of improvement needed by their sales/customer
service team.
This
program has been customized and delivered to a diverse group of retail
companies, products ranging from industrial to personal. Their needs
varying from refreshing their team on sales and customer service standards,
to the introduction of new standards needed to maintain and compete in a
market where exceptional customer service and customer retention is key to
their success.
If your
organization relies on the success of your inside sales reps, and you need
to make improvements to compete in a competitive sales and customer service
market, we can help.
Program Objective:
Participants will learn how to apply effective communication and
relationship building to increase their client base; increase their business
potential; and ensure customer retention and increase customer referrals.
Program Outcomes:
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Dynamic and effective
communication skills
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Increase in sales
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Increase in customer traffic
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Exceeding customer satisfaction
and an increase in customer retention
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Personal confidence and
satisfaction
Length of Program:
Two-day
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