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3-Dimensions of Coaching |
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Program
Overview:
The
3-Dimensions are proven coaching techniques, which will provide Contact Centre
Managers, Supervisors and Team Leaders a solid structure to their coaching
sessions. They will learn communication skills that build rapport, improve
performance and create motivation with their employees.
Program Objective:
To
maximize employee potential through positive motivation and reinforcement.
• DEFINE YOURSELF:
Through
self-evaluation and evaluation of your staff, you will learn about your
personality and your behaviors, as well as those you coach.
• DIALOGUE: “OPTIMAL COMMUNICATION”:
“It’s
not what you say, but how you say it”. The single most powerful tool in
communication is rapport. Individuals will learn how to build rapport and
create motivation through positive communication with their employees.
• DISTINCTION: “DISTINCT STEPS TO GUIDE YOU”:
These
distinct steps will teach you a solid and positive approach to holding
coaching sessions, in which effective communication and proactive listening
allows for setting expectations, objectives and goals, and the employees
feel encouraged in a positive atmosphere.
Who
should attend?
Contact centre managers,
supervisors and team leaders.
What
are the outcomes?
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Greater employee
motivation
•
Reinforcement of key
skill sets
•
Stronger team environment
•
Higher productivity
Timeframe:
2-days |
