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World-Class Customer Service |
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Program
Overview:
Excellent customer service is more than just a greeting. World-Class Customer
Contact gives you front-line tools to keep customers for life.
Program Objective:
To develop professional telephone skills to increase
customer retention and strengthen customer relations.
Who
should attend?
Call
contact employees, and other people who have contact with customer through the
telephone.
What
are the outcomes?
• Greater
customer satisfaction
• Greater
customer loyalty
• Greater
call control
• Greater
productivity
Timeframe:
2-days |
