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Overcoming
Telephone Stress |
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Program
Overview:
We all deal with
stress differently, express it differently and we all have different stress
triggers. Learning to understand more about how stress affects you, as an
individual will help you identify ways on how to control and prevent this
stress from affecting you physically and mentally.
Many employers feel
that if they can control the working environment, then they can control the
stress within the workplace. What they forget to consider is that
stress at work can be triggered by many different factors: angry customers;
personal problems; large tasks not completed; exhaustion; boredom;
unaccomplished personal goals; work environment; friendship; and family.
Within this program we encourage individuals to identify their stress
triggers and then give them tools to assist in controlling their stress
levels.
Program Objective:
To identify
individual stress triggers and refine techniques to control and prevent
stress from affecting your physical and mental well being.
Who
should attend?
Customer Service
Reps, Sales Professionals, Secretaries, Receptionist, Team Leaders, Group
Leaders, Office Managers, Supervisors, Presenters, and all Professionals
that feel that stress has become a part of their workday.
What
are the outcomes?
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Identify what
triggers your personal and business stress.
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Learn and practice
different relaxation tips that can help you relax and eliminate stress while
sitting at your work desk.
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Learn tracking and
mapping techniques that will help you take smaller steps to accomplish a
bigger task.
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Review the
importance of personal and business balance.
Timeframe:
4-hours |
