These programs provide outbound sales individuals with a solid structure in which
to sell more professionally and successfully over the telephone.
ensure consistent messaging, call professionalism, greater client rapport
and an increase of sales.
TIER 1: Call preparation, Reviewing the structure of the sales
call, Opening statements, Creating and applying effective telephone guide
writing, Understanding and applying the “Verbal Touch Technique” for selling
over the telephone, Keeping control of the call.
TIER 2: Cross-selling and up-selling strategies, Positioning
product and service benefits, Restructuring our sales approach, Customer
profiling, Uncovering and selling to the customer’s unforeseen needs.
TIER 3: Getting the appointment or sale over the telephone,
Overcoming objections and questions, Redirecting the call back to a sale.
TIER 4: On-site coaching and mentoring, group discussion, group
• TIER 5: Voice Mastery Workshop (1)
• TIER 6: Voice Mastery Workshop (2)
inbound call contact employees, and other individuals who have contact with
customer through the telephone.