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Keeping it Positive |
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Program
Overview:
This course will involve group interaction and discussion on actual
situations. Through Guided Conversation techniques, and Word Power,
participants will emulate confidence, professionalism and consistency
presenting a new dynamic presence.
Program Objective:
To develop
professional telephone skills to create better customer service experiences.
Who
should attend?
All professionals
who want to improve the effectiveness of their communication, and to improve
customer rapport over the telephone.
What
are the outcomes?
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Stronger customer relationships
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Positive communication
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Greater customer satisfaction
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Polished telephone etiquette
Timeframe:
4-hours |
