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Verbal Touch

Keeping it Positive

 

Program Overview:

This course will involve group interaction and discussion on actual situations. Through Guided Conversation techniques, and Word Power, participants will emulate confidence, professionalism and consistency presenting a new dynamic presence.

 

Program Objective:

To develop professional telephone skills to create better customer service experiences.

 

Who should attend? 

All professionals who want to improve the effectiveness of their communication, and to improve customer rapport over the telephone.

 

What are the outcomes? 

Stronger customer relationships

Positive communication

Greater customer satisfaction

Polished telephone etiquette

  

Timeframe:  4-hours


PROGRAM TOPICS
 


 

Polish basic customer service standards

Apply positive word power

Turn a negative situation positive

Build greater rapport

Keep control of the call


 

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 For additional information call or email us at (416) 694-6516 info@3dtrain.com
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