Home Additional Info Contents About Us

Areas of Expertise:
Agent Placement
Call Monitoring
Consulting Services
Contact Centres
Course Development
Customer Service
Job Postings
Outside Facilitators
Presentation Skills
Purchase A Program
Sales Training
Verbal Touch

Keeping it Positive


Program Overview:

This course will involve group interaction and discussion on actual situations. Through Guided Conversation techniques, and Word Power, participants will emulate confidence, professionalism and consistency presenting a new dynamic presence.


Program Objective:

To develop professional telephone skills to create better customer service experiences.


Who should attend? 

All professionals who want to improve the effectiveness of their communication, and to improve customer rapport over the telephone.


What are the outcomes? 

Stronger customer relationships

Positive communication

Greater customer satisfaction

Polished telephone etiquette


Timeframe:  4-hours



Polish basic customer service standards

Apply positive word power

Turn a negative situation positive

Build greater rapport

Keep control of the call


Home Up Next

 For additional information call or email us at (416) 694-6516 info@3dtrain.com
Send mail to ULTIMEDIA with questions or comments about this web site.
Copyright 2004 3D Training and Marketing