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Active
Interaction |
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Program
Overview:
This is a highly interactive program with dynamic results. In Active
Interaction, the participants review ways to build rapport with his/her
customers, get to evaluate their listening ability, practice and sharpen
their questioning skills.
Program
Objective:
To
increase the effectiveness of each call.
Who should attend?
All professionals that need to enhance the skill sets of customer probing
and effective listening, while building rapport with their customers over
the telephone.
What
are the outcomes?
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Build greater rapport
•
Increase customer satisfaction
•
Develop effective probing and questioning skills
•
Sharpen listening skills
Timeframe:
4-hours |
