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Active Interaction

 

Program Overview:

This is a highly interactive program with dynamic results.  In Active Interaction, the participants review ways to build rapport with his/her customers, get to evaluate their listening ability, practice and sharpen their questioning skills.

 

Program Objective:

To increase the effectiveness of each call.

 

Who should attend?

All professionals that need to enhance the skill sets of customer probing and effective listening, while building rapport with their customers over the telephone.

 

What are the outcomes?

Build greater rapport

Increase customer satisfaction

Develop effective probing and questioning skills

Sharpen listening skills

 

Timeframe:  4-hours


PROGRAM TOPICS
 


 

Communicate on a personal and business level

Practice and sharpen your questioning skills

Evaluate your listening ability

Double your listening power


 

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 For additional information call or email us at (416) 694-6516 info@3dtrain.com
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