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Verbal Touch

Active Interaction


Program Overview:

This is a highly interactive program with dynamic results.  In Active Interaction, the participants review ways to build rapport with his/her customers, get to evaluate their listening ability, practice and sharpen their questioning skills.


Program Objective:

To increase the effectiveness of each call.


Who should attend?

All professionals that need to enhance the skill sets of customer probing and effective listening, while building rapport with their customers over the telephone.


What are the outcomes?

Build greater rapport

Increase customer satisfaction

Develop effective probing and questioning skills

Sharpen listening skills


Timeframe:  4-hours



Communicate on a personal and business level

Practice and sharpen your questioning skills

Evaluate your listening ability

Double your listening power


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