|
Making the
Call Work |
|
|
Program Overview:
In a face-to-face sales
opportunity, a customer determines their willingness to do business with you in
less than 5 minutes. Over the telephone, this will decrease to 15 seconds.
What are you doing to cross
over this 15-second barrier?
Learn how to go beyond the
15-second barrier while saving time, money and travel by increasing your sales
results over the telephone. Using proven voice and telephone techniques, you
will be able to hear the difference for yourself.
This program will give
participants an opportunity to practice their skills through classroom role
playing, in addition to giving participants the chance to maximize their
learning experience by booking an appointment with a new customer before leaving
the class.
Lets maximize your
results using one of the most important sales tools today the telephone.
Some of the techniques
learned within this 2-day program are: maximizing your sales, effective
listening, voice skills, controlling the call, call efficiencies, call flow,
call structure, overcoming objections, getting their attention, selling over the
telephone, and getting the appointment over the telephone.
Program Objective:
The sales professionals
completing this course learn to use proven voice and telephone techniques to
maximize their sales and build strong customer relations over the telephone.
Program Customization:
Instructor spends time
listening to calls prior to training, to analysis call quality, areas of
concern, and client relationships. This information will be used to customize
the two-day training session.
It is recommended that
individuals come to the class on the second day with sales leads and have access
to a telephone. This will allow for on-site coaching.
Who Should Attend:
This course is
specifically designed for sales professionals who want to master effective
communication skills to increase their sales results over the telephone.
Timeframe:
One- Day: In class
training only
Two-Days: In class
training, individuals practice on live calls, and on-site coaching
|