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Verbal Touch

Making the Call Work

 

Program Overview:

In a face-to-face sales opportunity, a customer determines their willingness to do business with you in less than 5 minutes. Over the telephone, this will decrease to 15 seconds.

 

What are you doing to cross over this 15-second barrier?

 

Learn how to go beyond the 15-second barrier while saving time, money and travel by increasing your sales results over the telephone. Using proven voice and telephone techniques, you will be able to hear the difference for yourself.

 This program will give participants an opportunity to practice their skills through classroom role playing, in addition to giving participants the chance to maximize their learning experience by booking an appointment with a new customer before leaving the class.

 Let’s maximize your results using one of the most important sales tools today – the telephone.

 Some of the techniques learned within this 2-day program are: maximizing your sales, effective listening, voice skills, controlling the call, call efficiencies, call flow, call structure, overcoming objections, getting their attention, selling over the telephone, and getting the appointment over the telephone.

  

Program Objective:

The sales professionals completing this course learn to use proven voice and telephone techniques to maximize their sales and build strong customer relations over the telephone.

  

Program Customization:

Instructor spends time listening to calls prior to training, to analysis call quality, areas of concern, and client relationships.  This information will be used to customize the two-day training session.

It is recommended that individuals come to the class on the second day with sales leads and have access to a telephone.  This will allow for on-site coaching.

  

Who Should Attend:

 This course is specifically designed for sales professionals who want to master effective communication skills to increase their sales results over the telephone.

  

Timeframe:

One- Day:  In class training only

Two-Days:  In class training, individuals practice on live calls, and on-site coaching


PROGRAM TOPICS
 

Day 1:

• Getting the Appointment or getting the sale

• Overcoming, redirecting and transitioning in and out of objections

• Proactive listening

• Effective Communication

Day 2:

• Putting it Together

• Getting the Customer Appointment

 

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 For additional information call or email us at (416) 694-6516 info@3dtrain.com
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