These programs will create a solid foundation of telephone selling skills for
your inbound sales individuals, converting casual inbound traffic to loyal
customers, and increased sales.
ensure consistent messaging, call professionalism, greater client rapport
and an increase of sales.
• TIER 1:
Customer service versus selling, Building rapport, Establishing and maintaining
control, Discovering needs through effective questioning, Reviewing conversation
TIER 2: Restructuring your conversation, Uncovering cross-selling
and up-selling opportunities, Product and client relationship selling, Uncovering new opportunity with existing customers through client profiling.
Overcoming objections and questions, Effective closing techniques.
TIER 4: Voice Mastery Workshop (1)
• TIER 5: Voice Mastery Workshop (2)
inbound call contact employees, and other individuals who have contact with
customer through the telephone.