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Precision
Selling-Inbound |
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Program
Overview:
These programs will create a solid foundation of telephone selling skills for
your inbound sales individuals, converting casual inbound traffic to loyal
customers, and increased sales.
Program
Objective:
To
ensure consistent messaging, call professionalism, greater client rapport
and an increase of sales.
• TIER 1:
Customer service versus selling, Building rapport, Establishing and maintaining
control, Discovering needs through effective questioning, Reviewing conversation
structure.
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TIER 2: Restructuring your conversation, Uncovering cross-selling
and up-selling opportunities, Product and client relationship selling, Uncovering new opportunity with existing customers through client profiling.
•
TIER 3:
Overcoming objections and questions, Effective closing techniques.
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TIER 4: Voice Mastery Workshop (1)
• TIER 5: Voice Mastery Workshop (2)
Who
should attend?
All
inbound call contact employees, and other individuals who have contact with
customer through the telephone.
Timeframe:
4-hours/per
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