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Verbal Touch

Precision Selling-Inbound


Program Overview:

These programs will create a solid foundation of telephone selling skills for your inbound sales individuals, converting casual inbound traffic to loyal customers, and increased sales.


Program Objective:

To ensure consistent messaging, call professionalism, greater client rapport and an increase of sales.


TIER 1:  Customer service versus selling, Building rapport, Establishing and maintaining control, Discovering needs through effective questioning, Reviewing conversation structure.

TIER 2:  Restructuring your conversation, Uncovering cross-selling and up-selling opportunities, Product and client relationship selling, Uncovering new opportunity with existing customers through client profiling.

TIER 3:  Overcoming objections and questions, Effective closing techniques.

TIER 4: Voice Mastery Workshop (1)

TIER 5: Voice Mastery Workshop (2)


Who should attend? 

All inbound call contact employees, and other individuals who have contact with customer through the telephone.


Timeframe:  4-hours/per tier



Consistent call structure

Call professionalism

Increased sales

Polished communication approach

Long-term customer retention and loyalty


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