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Selling
Service |
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Program Overview:
This program is very interactive, using adult
learning principles; participants review new techniques and methods to selling,
through exercises, examples, sharing of ideas and practice.
The program topics
include: effective script writing; call preparation; handling objections; voice
training; effective listing; probing; customer analysis; service relationship
mapping; customer profiling; and Neuro Linguistic Programming.
Great customer service is taking responsibility
and offering a consistent impression of professionalism, confidence and calmness
on day-to-day calls, yet also having the ability to calm an irate customer and
problem-solve to assist a customer’s concern on the first call.
The program
is delivered using a combination of lecture, group discussion and interactive
exercises to help identify difficult people and their situations, and allow for
sharing of ideas in a positive environment.
Program Objective:
Professionals will lean new techniques and
methods to selling, which will focus on strengthening the area as it relates to
service.
Who Should Attend:
All
sales professionals that deal with selling a service to customers over the
telephone.
Timeframe:
Two-Days
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